Policy Statement – Zoe Rankin Chinese Medicine

At Zoe Rankin Chinese Medicine, my commitment is to provide safe, ethical, evidence-informed and client-centred care across all online and in-person services. I prioritise integrity, transparency, and respect in every interaction, and aim to support each client with compassion, professionalism, and clear communication.

Scope of Services

I provide Chinese Medicine–based online consultations, health support, treatment guidance and resources within the scope of my professional training, qualifications and regulatory requirements. All information shared is for educational purposes and does not replace personalised medical or emergency care.

Client Responsibility & Informed Decision Making

Clients are encouraged to participate actively in their health decisions. You are responsible for providing accurate and complete information about your health history, symptoms, medications, and any changes that may impact your wellbeing or treatment recommendations. Recommendations are offered in good faith based on the information shared.

Safety, Ethics & Professional Boundaries

I uphold a strict code of conduct that includes:

  • Maintaining safe, respectful, and confidential practitioner–client relationships

  • Offering care without discrimination

  • Referring clients to appropriate medical or allied health professionals when needed

  • Providing services only within the boundaries of my scope and expertise

Confidentiality & Privacy

All personal information shared through consultations, booking forms, emails, or online communications is kept strictly confidential and handled in accordance with Australian Privacy Principles. No information will be shared with third parties without your explicit consent, except where required by law or for safety concerns.

Bookings, Payments & Cancellations

Clients agree to follow the booking processes outlined on the website and within confirmation emails. By booking an appointment, you acknowledge and accept the cancellation, rescheduling, and payment policies provided during the booking process.

Online Consultations

Online consultations require a reliable internet connection and access to a private space for the session. While every effort is made to provide accurate and supportive recommendations, outcomes cannot be guaranteed. Clients should seek urgent medical care when appropriate.

Communication

Email and messaging communication is used for administrative and appointment-related purposes only. Clinical advice outside scheduled consultations may not always be provided.

Continuous Improvement

Feedback is welcomed and valued. I am committed to ongoing learning and improving the quality of services offered through zoerankin.com.